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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Every since the new year, outlook will not connect to the

Customer Question

every since the new year, outlook will not connect to the gmail server and download emails into my outloock. Every time I fill out the info it recycles back to the login. what can you do to help me?
JA: How long has this been an issue?
Customer: Since the change to 2017
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My phone android app still works with no changes. However, It doesn''t matter if I use IE or Chrome, it wont work on my laptop.
JA: What troubleshooting have you tried?
Customer: I tried over and over to reconnect from my outlook "repair" with no change. It justs not accept a pop.gmail .com
JA: Anything else you want the email expert to know before I connect you?
Customer: nothing comes to mind.
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when accessing your gmail email at the gmail.com website on your laptop?

Please reply at the box below. Thank you,

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