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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My old phone was supposed to be reactivated as I hate the

Customer Question

my old phone was supposed to be reactivated as I hate the new one - vnow my old on is saying it is not activated - I need to speak to a live person to explain!!!!!!!!!my home # is***********- I am waiting1
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: earthlink.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a computer - I need to talk to someone to explain!
JA: What troubleshooting have you tried?
Customer: Decided I HATED the new phone , was send a new sinm card but my phone is saying it's not active!!!!!!!!!!This has been going on for weeks!!!!!
JA: Anything else you want the email expert to know before I connect you?
Customer: No - I'd like to explain to a live person so they w/understand!
Submitted: 8 months ago.
Category: Email
Expert:  Michael Hannigan replied 8 months ago.

Hello. My name is Michael. I can help you with your question. If you would rather talk to someone in person, you should have the option on your screen to request a phone call.