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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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When my wife set up her gmail she did not set email right,

Customer Question

when my wife set up her gmail she did not set email right, she left out a number in the email can this be reset
JA: How long have you had this issue with your Gmail account?
Customer: she has had it for about a year but did not tell me
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: she accesses on her phone
JA: What troubleshooting have you tried?
Customer: I tried calling gmail but no help, the proble is my email is***@******.*** but she left out the 1 when she set her recovery
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Cory replied 7 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Can you access the email address?

Customer: replied 7 months ago.
access the email but she cannot as she has left out the one in AL***@******.***
Expert:  Cory replied 7 months ago.

you are trying to reset the password?

Customer: replied 7 months ago.
No
Expert:  Cory replied 7 months ago.

You can get in the email and you just want to change the recovery?

Expert:  Cory replied 7 months ago.

I'd like to connect remotely and fix this for you.