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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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All of my emails disappear and they can't be found, outlook,

Customer Question

all of my emails disappear and they can't be found
JA: Just to clarify, what email service provider are you using?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my computer at home
JA: What troubleshooting have you tried?
Customer: I've paid a company 2 months ago and it worked for 3 weeks..I thought it was outlook but it wasn't
JA: Anything else you want the email expert to know before I connect you?
Customer: Sometimes I found the emails in photos but now they are nowhere
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Also, can you please tell me the email address that you are using so that I can check its status and procedures to access the emails?
Please let me know by replying to me here so that I can help you further.

Best regards,