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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which web browser you are using (e.g. Google Chrome, Firefox, Internet Explorer, Edge, etc...)?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,