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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send or forward emails from my gmail. Months! Web

Customer Question

Hi….I cannot send or forward emails from my gmail.
JA: How long have you had this issue with your Gmail account?
Customer: Months!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser on a MacBook
JA: What troubleshooting have you tried?
Customer: Haven't been able to find a contact until now. Important business email needs to be sent today. Thanks,
JA: Anything else you want the email expert to know before I connect you?
Customer: No, that's the most urgent issue now. It is my husband's gmail. Thanks
Submitted: 9 months ago.
Category: Email
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know what exactly happens when you try to forward or send mails with your Gmail account?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
Nothing happens. Thanks.
Expert:  Lorenz Vauck replied 9 months ago.

Are you accessing your Gmail via www.google.com through your web browser or through a third party email program like Outlook?