How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have aol 9.7 installed so that I can have my Favorites to

Customer Question

I have aol 9.7 installed so that I can have my Favorites to choose sites from, but it has ceased to open. I have tried to download a new aol, but as stated, it says another communications program is running. What do I do? really want the old aol back.
JA: How long have you had this issue with your A.O.L. account?
Customer: For many years.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through aol mail
JA: What troubleshooting have you tried?
Customer: I have tried the web browser, and anything I could find. My daughter also tried, she knows more than I do.
JA: Anything else you want the email expert to know before I connect you?
Customer: No... just want my old aol back, need to keep the favorites. Javen't backed them up in a while. Thank you.
Submitted: 8 months ago.
Category: Email
Expert:  Tim replied 8 months ago.

Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

So AOL won't open? PC or MAC?