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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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In "locked out of my gmail account it will not recognize the

Customer Question

in "locked out of my gmail account it will not recognize the password ***** remember
JA: How long have you had this issue with your Gmail account?
Customer: just started today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: hourly I have it on my phone and my computer
JA: What troubleshooting have you tried?
Customer: password ***** it ask the last password ***** remember I did that then it ask to send a code to a different gmail account which it did but when I put in that code it doesn't recignse it
JA: Anything else you want the email expert to know before I connect you?
Customer: that I'm furustated no
Submitted: 8 months ago.
Category: Email
Expert:  kanoko replied 8 months ago.

I would be glad to help.

Expert:  kanoko replied 8 months ago.

I understand that updating your gmail password ***** ***** keep in mind that these security steps are in place to prevent unauthorized users from gaining access to your account. so the fact that the process is a bit combersome is actually a good thing because it keeps your account more secure.

Expert:  kanoko replied 8 months ago.

so after requesting to reset your password, you do receive a security code at another email address, correct?