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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I'm having difficulty correcting a error of my phone # and

Customer Question

I'm having difficulty correcting a error of my phone # and to change password ***** this ipad
JA: When did you last reset your username and password?
Customer: I tried to reset my password ***** Dec 25.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my iPad. That's the only access I have.
JA: What troubleshooting have you tried?
Customer: My friend typed in the wrong phone # when setting it up and I did not realize it until I tried to change my password. Then my husband tried to change it for me and I have not been able to get in. I also have not been able to send or re dive emails since Dec. 25.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, I forgot my password *****
Submitted: 7 months ago.
Category: Email
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 7 months ago.

To confirm, is the problem with your Apple ID password ***** your e-mail account password?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 7 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro