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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have forgotten my password. Can it be retrived?

Customer Question

I have forgotten my password. Can it be retrived?
Submitted: 9 months ago.
Category: Email
Expert:  Martin replied 9 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your account.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.


Customer: replied 9 months ago.
The poblem started about a week ago. I changed my password, wrote it down, and now can't find the paper where I wrote it. Can you help me get a new password?
Customer: replied 9 months ago.
What is happening? I am waiting for you take control of my MacBook.
Expert:  Martin replied 9 months ago.

Sure, is it the password ***** an email or to log into your computer?