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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to log on and am a new customer. I cannot figure

Customer Question

I am trying to log on and am a new customer. I cannot figure this out? I think I logged in ok but can't go from there??? Thanks
JA: Have you tried having password ***** directions emailed to you?
Customer: The password ***** ***** but it says download app and I am new to cell phones and don't know about apps..
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: A web browser
JA: What troubleshooting have you tried?
Customer: Everything....I'm just not getting it..
JA: Anything else you want the email expert to know before I connect you?
Customer: No..should I open my e-mail?
Submitted: 7 months ago.
Category: Email
Expert:  Martin replied 7 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.