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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Am changing my optimuim email address tomorrow from to but

Customer Question

am changing my optimuim email address tomorrow from***@******.*** to***@******.*** but set up this gmail account a while a go. Now I can't seem to access it and I have let a lot of people and banks know that I changed it already. What do I do?
JA: How long have you had this issue with your Gmail account?
Customer: I was able to access it yesterday.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I will be having Optimum boxes and all removed from my house tomorrow and will be going with Verizon for cable and phone but wanted to keep my***@******.*** as my email address.
Submitted: 6 months ago.
Category: Email
Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you already tried to go through the Google password ***** process and if so, did it fail?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

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