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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I'm going on holiday. Sometimes that causes my hotmail

Customer Question

I'm going on holiday. Sometimes that causes my hotmail account to insist on verification re who I am, including phoning me. but my phone is at home, not where I am. How can I change the phone number on my hotmail account to my mobile number?
JA: How long have you had this issue with your Hotmail account?
Customer: It happened a couple of years ago, and Iw as only forty miles from home. now I'm going from Toronto to Florida and want to avoid trouble.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser on my desk computer.
JA: What troubleshooting have you tried?
Customer: Ha! Hours of repeatedly trying to explain that I wasn't where my (home) phone was. That seemed to be the problem. CAn't I just register my mobile number? then I can asnwer it when hotmail phones to check if I am me.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Email
Expert:  Lorenz Vauck replied 8 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Yes, as long as you are able to log into your Hotmail account right now, the phone can be changed to a mobile number as well. Should I connect to you and set it up for you directly on your computer via a remote connection?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 8 months ago.
No I want to change the number myself. Please tell me how to do it once I have logged onto hotmail.
Customer: replied 8 months ago.
No. I want to change the number myself. Tell me how to do that once I have logged onto hotmail.
Expert:  Lorenz Vauck replied 8 months ago.

No problem, but that is a bit advanced to do, though I am sure you can make it. Please follow this tutorial step by step and let me know if it worked or if you still need (remote) help.

Customer: replied 8 months ago.
Useless to me. Goodbye.
Expert:  Lorenz Vauck replied 8 months ago.

Why useless, can´t follow the instructions? I´ve just verified them and it works exactly like described there (I have changed the phone number on my Hotmail account with these instructions easily). That is why I offered you a remote-connection so that I can do it for you. Goodbye too.