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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I would like to find the ip address of an e-mail, g mail,

Customer Question

I would like to find the ip address of an e-mail
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: g mail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I am trying to find if a person really exsist who e mailed me
JA: Anything else you want the email expert to know before I connect you?
Customer: she gave me an email address which is***@******.*** and cant seem to find her want to know if it is a scam
Submitted: 7 months ago.
Category: Email
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know how you met that person with that email address? Was it at a online-dating website, then you´ve got into contact with the person via email and she/he is now asking you for money because they´ve run into troubles?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 7 months ago.
contacted me from a dating site did not ask for any money
Customer: replied 7 months ago.
no thanks
Expert:  Lorenz Vauck replied 7 months ago.

Not yet I suppose... I had a similar case before with another customer and the person asked him for several thousand dollars. If you wish, I can remotely connect to your computer and check the traces we have there from the person (if any). That would make the most sense to find out what is going on and if the person is real or a fake...

Customer: replied 7 months ago.
no thanks I am on a fixed income and cant afford it but thankyou
Expert:  Lorenz Vauck replied 7 months ago.

Thank you too. Should I opt out and forward you to another expert then? Because without remotely connecting in, I can´t do any analysis on the emails.