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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My gmail keeps saying i have reached the send limit but i do

Customer Question

My gmail keeps saying i have reached the send limit but i do not send bulk emails and have sent mayb 20 today.
JA: How long have you had this issue with your Gmail account?
Customer: The past 4 hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my surface pro 4, macbook, or leveno cpu
JA: What troubleshooting have you tried?
Customer: I do not know what to try
JA: Anything else you want the email expert to know before I connect you?
Customer: no i just need to get my email working
Submitted: 6 months ago.
Category: Email
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Customer: replied 6 months ago.
ok need my email to work
Expert:  IT Miro replied 6 months ago.

Please tell me if you usually access your GMail account using a web browser (web mail interface), or you use a desktop e-mail program such as Microsoft Outlook?

Let me know,
IT Miro

Customer: replied 6 months ago.
both i use google chrome but my wife who uses same email uses outlook
Expert:  IT Miro replied 6 months ago.

OK. Did you send the same e-mail to multiple recipients today?

Customer: replied 6 months ago.
it is our business and they get an automated confirmation email but it was not more than 20ish
Expert:  IT Miro replied 6 months ago.

Sending to 20 recipients at a time shouldn't be a problem. Please attempt to send a new e-mail and let me know the exact error message or code you see. For testing purposes, you can send a new e-mail to yourself.

Customer: replied 6 months ago.
all it says is ERROR
You have reached an error for sending mail.
Expert:  IT Miro replied 6 months ago.

Please try to send a new e-mail using both GMail web interface and Outlook. Let me know the results.

Customer: replied 6 months ago.
same message
Expert:  IT Miro replied 6 months ago.

Outlook should display an error code other than just saying "error".

Since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Customer: replied 6 months ago.
no just refund my money. Thanks I will try contacting google directly
Expert:  IT Miro replied 6 months ago.

I am out of further ideas, so I will opt-out and allow other Experts to take a look at this problem.

You will be notified when you receive a response.

Regards,
IT Miro

Customer: replied 6 months ago.
can you refund my money I cannot wait 24 hours

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