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MY EMAIL ADDRESS appears to be hacked because I do not

Customer Question
MY EMAIL ADDRESS***@******.*** appears...

MY EMAIL ADDRESS***@******.*** appears to be hacked because I do not prefer German has my language and my password ***** not work Spooky22love

Technician's Assistant: When did you last reset your username and password?

Never reset it. Set it up and went on vacation. Came back and having problem

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Google from Ipod

Technician's Assistant: What troubleshooting have you tried?

To many to remember but none worked and I am truefully to computer iliterate to know.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I will late want to set up skype on IPod to internet call etc

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
1/4/2017
Email technician: Cody, Senior Systems Administrator replied 1 year ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2,872
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 1 year ago

What is this phone number? •••• •••••09

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Customer reply replied 1 year ago
I have no phone number that ends in 09. That is also why there is a problem.
Email technician: Cody, Senior Systems Administrator replied 1 year ago

I will open this to the other experts to see if they know of a way to recover your account.

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Customer reply replied 1 year ago
no thank you to remote access.
Customer reply replied 1 year ago
ok
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Do you still need help with this problem? I checked your recovery options and you have a security question in place. It says "What is the official registration number of your vehicle?"

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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