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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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MY EMAIL ADDRESS appears to be hacked because I do not

Customer Question

MY EMAIL ADDRESS***@******.*** appears to be hacked because I do not prefer German has my language and my password ***** not work Spooky22love
JA: When did you last reset your username and password?
Customer: Never reset it. Set it up and went on vacation. Came back and having problem
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Google from Ipod
JA: What troubleshooting have you tried?
Customer: To many to remember but none worked and I am truefully to computer iliterate to know.
JA: Anything else you want the email expert to know before I connect you?
Customer: I will late want to set up skype on IPod to internet call etc
Submitted: 9 months ago.
Category: Email
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

What is this phone number? •••• •••••09

Customer: replied 9 months ago.
I have no phone number that ends in 09. That is also why there is a problem.
Expert:  Cody replied 9 months ago.

I will open this to the other experts to see if they know of a way to recover your account.

Customer: replied 9 months ago.
no thank you to remote access.
Customer: replied 9 months ago.
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Do you still need help with this problem? I checked your recovery options and you have a security question in place. It says "What is the official registration number of your vehicle?"

Please let me know by replying to me here so that I can help you further.

Best regards,