How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My google account has been hacked by the same person in last

Customer Question

My google account has been hacked by the same person in last 12 hours even after I changed my password ***** did security check . I know who it is cause I heard them talking through my bedroom wall where they were using their iPad to hack my account
JA: How old is your iPad, and what model are you using?
Customer: 2 years iPad mi i
JA: Have you installed any updates recently?
Customer: I do t know but I purchased Apple security app
JA: Anything else you want the computer expert to know before I connect you?
Customer: No Ok
Submitted: 8 months ago.
Category: Email
Expert:  Mr.Med replied 8 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

I'm sorry about the issue, They probably hacked into your Wireless router, Please change the password ***** your wireless router then change again the password ***** your gmail account, once you do this please activate the two-step verification byclicking on the link below :

Let me know the results

Thank you

Expert:  Mr.Med replied 8 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 8 months ago.


Do you still need help ?