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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Constantly get error message which reads either Att.net not

Customer Question

constantly get error message which reads either Att.net not responding or Yahoo.com not responding. I then have to refresh. Checked with my internet provider Verizon, who did local test and advised I needed to speak with either Att or Yahoo
JA: Just to clarify, how often have you been getting this particular message?
Customer: Every time I access my Emails and perhaps 6 times during during each session
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Not sure I know the difference. It's via internet connection. Service provider is Verizon who provides Home telephone, TV. and internet service pkg.
JA: What troubleshooting have you tried?
Customer: Just Verizon, thinking was having trouble with service provider transmission. However, after contacting them, I think I need to communicate with Yahoo or ATT
JA: Anything else you want the email expert to know before I connect you?
Customer: Not smart enough to know anything else to ask (Ha! )
Submitted: 7 months ago.
Category: Email
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 7 months ago.

To better understand the problem, please tell me if access your e-mail account on computer, or another device such as phone or tablet? Also, when did you first start to experience this problem?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 7 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro