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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. We have a Microsoft Office 365 subscription that is in my husband's name and email address. It's in his name because as an employee at the University he was able to get the subscription at a discount. However, I am the one who primarily uses it. I don't seem to any issues doing it that way. Can you tell me more please about the problems that you are having so I can determine how to best help?
I am an independent computer consultant for Justanswer. I do not not work for Microsoft so I am not able to see your account and do not know exactly what service you have signed up for. You may want to consider cancelling the service under your husband's name and signing up for it again under your name. That way you will know exactly what you are signing up for and what it will cost.
In order to cancel or manage his account, you will need to reset the password ***** his account. Please do the following to reset his password:
When you can't sign in to your Microsoft account
Here are some suggestions to help you get back into your account as quickly as possible.
First, try the easiest thing: if you remember your password ***** it isn’t working, make sure that Caps Lock is turned off and that your email address is spelled correctly.
Reset your password
If you can't remember your password, follow these steps to get into your account.
When you have regained access to your his Microsoft account, you can use these instructions to cancel his Microsoft Office subscription(s).
Please try that and let me know the results. When you have successfully been able to cancel the existing subscription, let me know and I will walk you through options for setting one up using your own email address.