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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Everytime I log in, yahoo says I am using the wrong

Customer Question

everytime I log in, yahoo says I am using the wrong password. so I go thru the steps to change it, and then I log out of yahoo.com on other devices and log back in using the new password ***** it says it is invalid!
JA: Have you tried having password ***** directions emailed to you?
Customer: never been emailed to me, because I cant get into email
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no..
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

After you change it on your computer, can you sign into your account on the computer?

Customer: replied 6 months ago.
no
Customer: replied 6 months ago.
no thank you on the $39 charge
Expert:  Josh replied 6 months ago.

Please ignore the automated offer by our system. I do not have control over it.

What is your email address?

Customer: replied 6 months ago.
No, I don't trust this service. I want it to be cancelled totally

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