How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

One of my email accounts will not work. It was fine until

Customer Question

one of my email accounts will not work. It was fine until this new computer with windows 10. it says "settings out of date" However, it also shows a password (blinded with astericks) that is way too long.
JA: Just to clarify, what email service provider are you using for this account?
Customer: This email account is my employer. email is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: most often on my iPhone or Ipad via outlook or default email ap. I have been using thunderbird on my old computer.
JA: What troubleshooting have you tried?
Customer: re setting password ***** deleting account/starting over. verifying server name, etc
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I know of.
Submitted: 8 months ago.
Category: Email
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?