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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Have a new computer. downloaded chrome. no problem. Sugned

Customer Question

Have a new computer. downloaded chrome. no problem. Sugned in with correct pass word for gmail. Not accepted. Entered alternate email Customer@aol got message it was incorrect. They have letters and numbers I do not recognize. Have always used aol as alternate email address.
JA: How long have you had this issue with your A.O.L. account?
Customer: I have no problem with my aol account. Logged in and itt is on my new computer. Google will not accept my alternate email address as they have done for years. The letters and numbers tttto fill in are incorrect
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my pc
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. What's the make / model of your new computer?

If your old computer is still working, is your email still working on your old computer?

Can you please confirm the full gmail email address you are having issue with?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

Is your gmail email currently working on your old computer, if you still have it?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,