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Hi! My name is ***** ***** I will be assisting you. Let's get started!
In order to use POP settings, you will need to activate it within your Gmail account first.
Click here: https://mail.google.com/
In the top right, click Settings (gear icon)
Click the Forwarding and POP/IMAP tab.
In the "POP Download" section, select Enable POP for all mail or Enable POP for mail that arrives from now on.
At the bottom of the page, click Save Changes.
Now try connecting to your Gmail account on your device and let me know the results
She will need internet access in order to use Gmail
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
In order to access her email, she will need internet access.