How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37491
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now
A new question is answered every 9 seconds

I cannot turn the pages of my kindle, Gmail, web browser,

Customer Question

Hello, I cannot turn the pages of my kindle
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- Does this issue occur with one particular book, or with all books?

- When did this issue first occur?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

What's the model of your kindle? Does it have touchscreen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

How old is your kindle?

- If needed, in the mean time, you can read your Kindle books on a computer, if you have, at the Amazon website below:

https://read.amazon.com

, and/or if you have a tablet or smartphone, you can download / install the Kindle app in Play Store (or App Store), and use it.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Related Email Questions