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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Don't remember my password and apparently i entered the

Customer Question

don't remember my password ***** apparently i entered the wrong birthdate
JA: When did you last reset your username and password?
Customer: when i set up the playstation a year ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my phone
JA: What troubleshooting have you tried?
Customer: the password ***** but it ask for my date of birth and when i enter it it says it don't match
JA: I'm trying to find the right Email Technician for you right now. As soon as they are ready, I will let you know.
Customer: ok
JA: Anything else you want the email expert to know before I connect you?
Customer: no that all thank you
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 9 months ago.
What should I so
Customer: replied 9 months ago.
What should I do
Customer: replied 9 months ago.
please reset my password ***** we can sign on and send me the new password ***** you
Customer: replied 9 months ago.
I am trying to get this password ***** fixed but not having any luck contacting someone to help
Expert:  Richard replied 9 months ago.

Hi there and welcome

What is the part of your email address after the @ symbol?