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I really hope you can help me. I am having such a dilemma at
I really hope you can help me. I am having such a dilemma at the moment. On Thursday night I tried to log in to my google account and a message appeared saying google cant verify the account. I now cannot access my gmail account either or any account connected to google. My gmail has important mail that I need to access and I have no way to transfer them to a different email account. I am so disappointed in google at the moment. I did a recovery request giving my password ***** used and my cellphone number but could not remember when I opened my google account since it has been many years ago. I have been with google for more than 10 years and this is the worst support I have ever had. Have read multiple complaints about this and not any solutions. Most people got the same answer as I got after trying to recover their accounts that the account could not be recovered. … read more
Josh
Josh
It Support Specialist
Associate Degree
8,068 satisfied customers
I added several non google email accounts to Gmail on my
I added several non google email accounts to Gmail on my Samsung S9 on Saturday. Immediately all my emails being sent from those accounts were undeliverable. This happened on my Windows 10 computer, m… read more
Ugo A
Ugo A
BA/BS
501 satisfied customers
I am trying to set up my google account on my new phone but
I am trying to set up my google account on my new phone but do not know my password ***** my google account on either my old phone or this computer. My email address for both naturally is ***********@… read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor's Degree
773 satisfied customers
Been in business 50 years-Same Name-Same Place-Same Owner-My
Second opinion] Been in business 50 years-Same Name-Same Place-Same Owner-My gmail responses are not getting back to my customers. Losing half my business because of this. Need Help. 1-***-***-**** Th… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
2,112 satisfied customers
I notice that a rainbow coloured circlr surrounds my initial
Hi there, I notice that a rainbow coloured circlr surrounds my initial in Gmail … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
24,318 satisfied customers
I have a gmail address already, but I would like to create a
Hi Pearl. I have a gmail address***@******.*** already, but I would like to create a second address for specific use. Can I do this? ***** *****e … read more
Cody
Cody
Systems Engineer
Bachelor's Degree
3,504 satisfied customers
Well I received an email that stated I have been hacked and
Well I received an email that stated I have been hacked and that everyone in my contacts will be receiving embarrassing photos if I don't pay a large sum of money. I tried to use "delete your accounts and services" but they have blocked me from doing that also. I am basically going to lose my business if this happens. Any help would be greatly appreciated. … read more
Cody
Cody
Systems Engineer
Bachelor's Degree
3,504 satisfied customers
I bought a tablet and it is programmed with Google. In order
I bought a tablet and it is programmed with Google. In order to access my yahoo email account, I had to send it to my Gmail account. Because of this, I can no longer access my yahoo account directly, … read more
Bing
Bing
Freelance IT Consultant
729 satisfied customers
Pearl... My question concerns backup of my cell phone data
Second opinion] Hello, Pearl... My question concerns backup of my cell phone data to an email account with Google. I'm not sure the phone is backing up, and I'm calling to check that out. ...robert … read more
Josh
Josh
It Support Specialist
Associate Degree
8,068 satisfied customers
You won't let me in to my e-mail. Gmail. On my computer - I
On my computer - I click the google circle at the bottom of the desktop, a … read more
Richard
Richard
IT Manager
IT Manager, Consultant
16,435 satisfied customers
Someone has set up an email account and is using it to
Someone has set up an email account and is using it to fraudulently purchase items on my credit cards, then having the bills, which don't get paid sent to a gmail account. I have found out because I h… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How do I recover or reactivate my gmail account. while
How do I recover or reactivate my gmail account. while trying to activate it bc I lost the recovery cell phone # to text the recovery 6 digit number & I also forgot the password ***** think that I dea… read more
Uran
Uran
IT Consultant, Network and System Admin
Network Administration
2,130 satisfied customers
I have a Mac and a number of different email accounts. We
I have a Mac and a number of different email accounts. We recently changed our internet and landline from Optus to Telstra and it has been since then that I have not been able to receive my google email into my Mac inbox. I can however send emails from this email address (*****@******.***) When I go into account settings it shows the outgoing mail server is correct as "Telstra", However the incoming mail server is in grey shading and cannot be updated. It says "map.gmail.com". Please help as I run a business and need to be able to receive emails from this address. I am receiving them on my mobile... and I can access them when I go into the google server via the browser. I just need them to be received via my Mac email inbox. Thanks … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
3,177 satisfied customers
I had to change the passwords on all of my gmail accounts
Hi Pearl, I had to change the passwords on all of my gmail accounts because my former girlfriends daughter was using my computer without my permission. I had written the passwords down on a piece of p… read more
Dustin
Dustin
Support Technician
8,366 satisfied customers
I have an account business and now that I am ready to use
I have an account for my business and now that I am ready to use it, I've noticed no activity for sometime, my emails are not going through. I have no idea why, so can you help. The email in question … read more
Josh
Josh
It Support Specialist
Associate Degree
8,068 satisfied customers
I am considering utilizing Google's apps for business
I am considering utilizing Google's apps for business (gmail, google drive, google docs, etc). I have a small business of about 10-15 email users. I'd like to know if it's an easy process to transfer … read more
Kraig
Kraig
Broadcast Engineer
Diploma (Honors)
1,288 satisfied customers
i have an account with google gmail. Business non-profit. suddenly
i have an account with google gmail. Business non-profit. suddenly gmail is inactive on all of our staff usage. Please don't respond by telling to contact Google contact as that is fruitless I have tr… read more
Jason Jones
Jason Jones
Computer Technician
23,677 satisfied customers
Cant remember gmail password XXXXX dont know answer to security
Can't remember gmail password XXXXX don't know answer to security question. Can't activate phone without it.… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

3,177 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

2,112 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

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Certified Email Expert with over 10 years experience.

IT Miro

IT Miro

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781 satisfied customers

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Frederick S

Frederick S

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A. Stevens

A. Stevens

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Byron

Byron

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424 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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