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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I created one but never used it its [email protected] and

Customer Question

I created one but never used it its ***@******.*** and forgot the pin number I gave it
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I am currently using TWC roadrunner but I want to have a Microsoft email and I was prompted once to open one to get on
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
JA: What troubleshooting have you tried?
Customer: nothing I just do not know how to get the pin number I gave the gmail
JA: Anything else you want the email expert to know before I connect you?
Customer: yes my husband and I have tracfones and he cannot get on his to use it because he needs an outlook email I opened on outlook but I do not have any recollection of that
Submitted: 8 months ago.
Category: Email
Expert:  Martin replied 8 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your email.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

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