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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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On Dec. 22 I lost my gmail on my computer. I can still

Customer Question

On Dec. 22 I lost my gmail on my computer. I can still receive it on my smart phone. I've tried to recover it, but did not record my last change of password. They did tell me that the account is still active. How do I get it back on my computer?
JA: How long have you had this issue with your Gmail account?
Customer: Since Dec. 22nd.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser (much preferred).
JA: What troubleshooting have you tried?
Customer: Oh, wow! Everything! I even remembered my first password ***** provided it- I feel as if I go through a loop. I set up an alternate email
JA: Anything else you want the email expert to know before I connect you?
Customer: Sorry, didn't finish above note. I was told to go to my form, but got
Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Sorry I didn't respond sooner. Had an appointment I had to keep. Yes, you may connect directly to troubleshoot. Please keep
in mind that I am not terribly computer literate!
Customer: replied 8 months ago.
I have already paid for a session and don't want to pay more.
Expert:  Kamil Anwar replied 8 months ago.

As i am away at the moment, i will opt out and open the question to other experts so one of the other experts can assist you. thanks

Expert:  flopcat98 replied 8 months ago.

i am putting up an offer to do a remote session