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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Computer was upgraded cannot log in to gmail, 3 days, web

Customer Question

computer was upgraded cannot log in to gmail
JA: How long have you had this issue with your Gmail account?
Customer: 3 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: have entered forgot password ***** reply is that it will be emailed to a long defunct account at comcast
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Sandy replied 6 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 6 months ago.

A. May I know if you have an alternate working email address?

B, Have you filled out gmail recovery form and got any response from them?

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