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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My gmail will not send or receive emails. When I try to send

Customer Question

My gmail will not send or receive emails. When I try to send an email it says sending then it says failed. I have been trying all evening. Also when I turn the phone on I am getting a message that account authorization is required but when I type in my password ***** keeps saying information incorrect try again. I have changed the password ***** it still keeps giving me the same message.
JA: How long have you had this issue with your Gmail account? Soon. I'm trying to find the right Email Technician for you right now. As soon as they are ready, I will let you know. How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I just started having problems today. I access it from my phone.
JA: What troubleshooting have you tried?
Customer: I am not very tech savy. I don't understand a lot of this stuff. I've changed my password ***** few times and got confirmation on my default email on my computer that the email has been changed but I still keep getting the same message.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Email
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?