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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My phone died and now i cant get into my account and the

Customer Question

my phone died and now i cant get into my account and the forgot password ***** work i cannot recover
JA: Have you contacted anyone about your account?
Customer: not yet that is what i am trying to do
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: the recovery, and since that has up to this point just saying cant verify its me i want to talk to someone
JA: Anything else you want the email expert to know before I connect you?
Customer: the email maybe***@******.***
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

How may I be of assistance today? The information that I was given regarding your case is a bit scattered. What is the specific problem?

I will be standing by, looking forward to your response.

Thank you,
Jason