How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I bought a new dell Precision 7000 series computer and I

Customer Question

I bought a new dell Precision 7000 series computer and I cannot load my google emails - they say it is not protected
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: loading them into outlook express
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: both. my computer is Precision 7510 laptop
JA: What troubleshooting have you tried?
Customer: called dell they said google is blocking the entry
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Cris replied 6 months ago.

Hi there, I am Cris and will be glad to assist you.

You cannot access your Google account because your PC is not secure is that correct?

Customer: replied 6 months ago.
That is correct. I am trying to add 2 existing google emails to outlook express
Expert:  Cris replied 6 months ago.

What operating system are you using?

Customer: replied 6 months ago.
Windows 10
Expert:  Cris replied 6 months ago.

Can I offer you secure remote support to assist with your issue.

Customer: replied 6 months ago.
not really. rather it be explained to me
Expert:  Cris replied 6 months ago.

OK well first Outllook Expressed is not supported in Windows 10. Not sure exactly what mail client you are using that was the reason I rather had done remote support so I can look more into your issue and try to resolve it.

Customer: replied 6 months ago.
Not interested. Please refund my money. This was a waste of my time. Thanks you.
Expert:  Cris replied 6 months ago.

ok good luck

Related Email Questions