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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am a new customer but am not receiving my gmail. Could you

Customer Question

I am a new customer but am not receiving my gmail. Could you please help me?
JA: How long have you had this issue with your Gmail account?
Customer: not even a week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru my lap top
JA: What troubleshooting have you tried?
Customer: nothing except going to my gmail over and over. My code is 607293
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Email
Expert:  John replied 9 months ago.

Hello and welcome to Justanswer which is a independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Are you able to send email successfully ?

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or is this a Mac PC?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 9 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Richard replied 9 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know