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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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For some reason I'm having trouble getting into my gmail

Customer Question

for some reason I'm having trouble getting into my gmail account. I can get into my wifes gmail but not mine.
JA: How long have you had this issue with your Gmail account?
Customer: for about asn hour. I had same trouble earlier when I was in minne and tring to get into hers. Now just in reverse
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I need to go to bed though I had a seizure earlier today. Do not need another one tonight.
Submitted: 6 months ago.
Category: Email
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

We can reset your password

Can you provide me with your email address or we can do this tomorrow if you like?

Customer: replied 6 months ago.
Expert:  PC_Wizzard replied 6 months ago.

Do you have a phone number ending with 23?

Customer: replied 6 months ago.
Do I need to give you more money?
Expert:  PC_Wizzard replied 6 months ago.

No please ignore that popup it's automated

Customer: replied 6 months ago.
Do you want me to give you more money?
Customer: replied 6 months ago.
Hope you're not going to. Not sure if I have much to give you more money.
Expert:  PC_Wizzard replied 6 months ago.

Do you have a number ending with 23?

Customer: replied 6 months ago.
Payday is not till January18
Expert:  PC_Wizzard replied 6 months ago.

If your number ends with 23 please provide me with your full number or please try to reset it yourself by clicking the link below.

https://accounts.google.com/signin/recovery

Customer: replied 6 months ago.
You still here
Expert:  PC_Wizzard replied 6 months ago.

Yes

Customer: replied 6 months ago.
Not sure if you are doing anything with my problems right now. Nothing much happening to my computer.
Expert:  PC_Wizzard replied 6 months ago.

Please respond to my question

Can you provide me with your number that ends with 23?

Expert:  PC_Wizzard replied 6 months ago.

Your cellphone number?

Expert:  PC_Wizzard replied 6 months ago.

You still there?

Expert:  PC_Wizzard replied 6 months ago.

You need to respond to my questions please otherwise I cannot assist

Expert:  GeekGal replied 6 months ago.

Hi there. My name is***** am sorry that you 're having trouble getting in to your gmail account. I am sure that I can help you with this. I understand that it was late last night and that you had to go to bed. When you're ready, just let me know and I will fix this for you. I'll be happy to connect to your computer at no additional charge and work on this while you watch. You may see offers for Additional Services at Additional Cost. Please ignore those. Those are not from me. They are automated.

When you're ready, I'll provide a link for you to click on. It will download a program that will allow me to connect your computer and fix this.

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