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Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18974
Experience:  Email expert with over 5 years experience
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Need Apple passcode. upgraded to touch. Did fingerprint.

Customer Question

need Apple passcode. upgraded to touch. Did fingerprint. apple did not recognize it. Ask for passcode. I do not have it. Please email my passcode. No active iPhone until I get it. email is***@******.*** password Maggieryan36
JA: When did you last reset your username and password?
Customer: December 12,2016
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPhone and desktop
JA: What troubleshooting have you tried?
Customer: upgraded to ios 10.2 fingerprint touch. Says they do not recognize my fingerprint. need my passcode to use the iPhone. Please find it. Apple only took a thumb print.
JA: Anything else you want the email expert to know before I connect you?
Customer: Need my passcode for my Apple iPhone 6S
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

The only way to bypass the lock is to perform a factory reset..

  1. From a computer, go to
  2. If prompted, sign in with your Apple ID
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

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