How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My email is can't log in it wont take my pass word well what

Customer Question

My email is***@******.*** can't log in it wont take my pass word well what is it need to know
JA: Have you tried having password ***** directions emailed to you?
Customer: I can't get in so I need your help please
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: if you can't help me need a phone number
JA: What troubleshooting have you tried?
Customer: can't do anything
JA: Anything else you want the email expert to know before I connect you?
Customer: no just need password
Submitted: 8 months ago.
Category: Email
Expert:  jinsmn replied 8 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Do you have access to an Email looks like the following ?