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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am not able to log on to my Ipad. when I turn it on i get

Customer Question

I am not able to log on to my Ipad. when I turn it on i get the message Ipad disabled, connect to Itunes. Can you help me with this or is there another technical support I need to access?
JA: Have you tried having password ***** directions emailed to you?
Customer: no
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: It wont even let me into the Ipad; so I haven't tried anything other than trying to restart it;but I continue to get the same message
JA: Anything else you want the email expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: Email
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Do you have access to a computer (pc or mac)?

The ipad will need to be updated and/or restored via a computer, I can give you the basic steps here to guide you through that process, or I can help you do it remotely if you prefer.