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I have an outlook account and I cant remember it. It need it

Customer Question
Hello I have an outlook...
Hello I have an outlook account and I cant remember it. It need it to track my windows phone
JA: How long has this been an issue?
Customer: I lost my phone last night
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser in my oldet lap top whichI dont have with me
JA: What troubleshooting have you tried?
Customer: I tryed using my skype account to sign into outlook And my phone number It says my phone number does not exist And my skype account seems not to be linked
JA: Anything else you want the email expert to know before I connect you?
Customer: I also dont remember my password
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
1/1/2017
Email technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,065
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** your for your question and the opportunity to assist.

Do you have an @outlook.com e-mail address or are you using something different?

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Email technician: Byron, PC Support Tech replied 1 year ago

Are you using a Skype name to log in to Skype or do you log in

using an e-mail address (Microsoft account)?

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Customer reply replied 1 year ago
outlook
Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. May I have that address please?

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Customer reply replied 1 year ago
The problem its exactly that I dont remember my acoount
Email technician: Byron, PC Support Tech replied 1 year ago

Is there a phone number attached to the account?

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Customer reply replied 1 year ago
I tried using my skype account but it looks like it isn Linked
Customer reply replied 1 year ago
Normally yes I also tried sign in with my phone +52(###) ###-####
Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. Are you able to successfully sign in to Skype?

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Customer reply replied 1 year ago
my accountis ad.lopezjaimes
Email technician: Byron, PC Support Tech replied 1 year ago

Thanks. Your Skype name is ***** ***** a Gmail account.

Was the Outlook account something you created when you got the phone but never actually use the

account other than for logging in?

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Customer reply replied 1 year ago
I used it in my Mac Book to enter one drive
Email technician: Byron, PC Support Tech replied 1 year ago

What's the country code for that phone number?

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Customer reply replied 1 year ago
I used one drive a few times. Its Mexicos code
Email technician: Byron, PC Support Tech replied 1 year ago

Thanks. It doesn't like that phone number after all.

Apparently it's not attached to the account.

I'll open this up to the other experts. Maybe one of them has

a different way to overcome this. You'll receive an email

notification when one responds.

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Customer reply replied 1 year ago
I dont know how can it not be attached sinceI createdthe account explicitly tobe able to use the phone.
thank ypu very much for the support!
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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