How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am not very tech literate but so do want you to help me

Customer Question

I am not very tech literate but so do want you to help me open ALL my archived emails.I need to get hold of my contacts who were accidentlt wiped off. Can you help me?Happy new year!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop computer.
JA: What troubleshooting have you tried?
Customer: I do not even know what that means...I only know that I cannot open my archived mail.
JA: Anything else you want the email expert to know before I connect you?
Customer: Thankyou, if the expert can just open my archived gmails (all of them) I will be most grateful.
Submitted: 6 months ago.
Category: Email
Expert:  Martin replied 6 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Related Email Questions