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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My husband has a Windows 7 on Windows Live Mail. There was

Customer Question

JA: Hello. How can we help?
Customer: My husband has a Windows 7 on Windows Live Mail. There was an update today from Microsoft so he linked. Once he did he could not link to get an email. He can receive email. This is what is mentioned. A problem occured while trying to open this message. A problem has accured. Please try again. I am on my lap top and have a different e address.
JA: Just to clarify, what email service provider are you using?
Customer: Sorry I am not techy. Does this help Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desk top
JA: What troubleshooting have you tried?
Customer: I just linked to About and it said Windows Live Mail 2012. I think this just happened. I never looked on his computer before.
JA: Anything else you want the email expert to know before I connect you?
Customer: I did not trouble shoot because I do not know what to do. It is a Windows 7
Submitted: 6 months ago.
Category: Email
Expert:  Kamil Anwar replied 6 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 6 months ago.
Expert:  Kamil Anwar replied 6 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.