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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My email has a translation buddy and i don't know how it was

Customer Question

my email has a translation buddy and i don't know how it was added to my browser
JA: Just to clarify, what email service provider are you using?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: home computer
JA: What troubleshooting have you tried?
Customer: i don't know how to do that
JA: Anything else you want the email expert to know before I connect you?
Customer: will i have tried several times to get my email and it is in german
Submitted: 9 months ago.
Category: Email
Expert:  Sandy replied 9 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 9 months ago.

I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.