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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Can not log in My email is the same as it was 10/20 years

Customer Question

Can not log in My email is the same as it was 10/20 years now. However I lost a lot of passwords email, Facebook and I think some other sine I got a new iPhone you sent a cod but can't get it can u send it to my iPad Facebook account. Please please please. Thanks but if not should I just cancel and sign up again. Thanks I hope
JA: Just to clarify, what email service provider are you using for this account?
Customer: AOL but can't get on lost password
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Thru aol icon just hit it and it comes up
JA: What troubleshooting have you tried?
Customer: Almost everything even having code sent but I don't get it
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of
Submitted: 6 months ago.
Category: Email
Expert:  Sandy replied 6 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 6 months ago.

will be glad to assist you with this.

The best option will be to use a live discussion via phone option troubleshoot the issue. Will that be okay?

I'm sending you phone support offer. Should you accept it, I will be able to call you.

You can reply to me here by typing in the box below please.

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