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We can only help if we receive actionable information.
Is it JustAnswer's fault if an independent company (AOL) treats you in a certain manner?
Did you take down the name and number and employee ID of the AOL staffer who gave you a hard time? That would be an example of ACTIONABLE information.
We have a great many customers who are extremely pleased with the service and return to us again and again. However, they do not start off by blaming us for other companies' malfeasances. Sorry for your misadventure with AOL, but they are outside JustAnswer's control.