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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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PASSWORD AND USER NAME ON OUTLOOK, JUST RECENTLY, I NEED TO

Customer Question

PASSWORD ***** USER NAME ON OUTLOOK
JA: How long has this been an issue?
Customer: JUST RECENTLY
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I NEED TO CHANGE MY USER NAME MAND MY PASSWORD
JA: What troubleshooting have you tried?
Customer: IVE TRIED EVERY THING THAT IS ON THE INSTRUSTIONS ABOUT 4 DIFFERANT SITES
JA: Anything else you want the email expert to know before I connect you?
Customer: WHEN I TRIED TO TYPE ON THE POPUP THAT FIRST COMES IT JUST LET ME TYPE A FEW WORDS THEN IT FROZE UP
Submitted: 9 months ago.
Category: Email
Expert:  Martin replied 9 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin