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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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It's all my google accounts. Another phone has attached

Customer Question

It's all my google accounts. Another phone has attached itself to me and I can't get rid of it. I deleted my gmail and created a new gmail account but I am still blocked from any google apps on my phone.
JA: How long have you had this issue with your Gmail account?
Customer: Since mid October
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My gmail on my phone
JA: What troubleshooting have you tried?
Customer: I tried to remove the device, I changed my password
JA: Anything else you want the email expert to know before I connect you?
Customer: The other phone is an HTC OPCV220
Submitted: 6 months ago.
Category: Email
Expert:  Bhavik Joshi replied 6 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 6 months ago.

Could you please let me know in detail what do you mean by this " I am still blocked from any google apps on my phone." ?

Are you getting any errors while using apps with your new google account ?

Customer: replied 6 months ago.
Whenever I try to use a google app I get messages like "can't load maps" or "no connection"
Expert:  Bhavik Joshi replied 6 months ago.

Ok. Are you able to use other apps ? like Facebook or Gmail (Sending and receiving emails) ? Checking to see if your phone is connected with internet.

Customer: replied 6 months ago.
I can receive email on my gmail account and I can run all the other apps on my phone except the google apps.
Customer: replied 6 months ago.
My phone is connected to the internet
Expert:  Bhavik Joshi replied 6 months ago.

ok. Give me sometime. I will do so analysis and get back to you.

Expert:  Bhavik Joshi replied 6 months ago.

In the mean time. Please try to uninstall it and install the fresh copy of it from playstore.

Customer: replied 6 months ago.
My phone says I am offline when I try to go into any google app even though I am not.
Expert:  Bhavik Joshi replied 6 months ago.

Okay, I think I got the issue. In play store. You need to change your google account. Login with the new google account there and then try to install the app.

Customer: replied 6 months ago.
Will not let me connect even though it says I am connected, the signal strength is excellent
Customer: replied 6 months ago.
I will have to come back later
Expert:  Bhavik Joshi replied 6 months ago.

Signal Strength shows that your device is near your wifi. Please try to login to play store with your new account.

Expert:  Bhavik Joshi replied 6 months ago.

Alright !!. Let me know once you are back.

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