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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have an issue with my Galaxy S6 Edge + My phone keeps

Customer Question

I have an issue with my Galaxy S6 Edge + My phone keeps going around in a loop from the logon to the recovery screen. when I power it off and back on it goes through the same sequence again. I have tried the three finger sequence with the volume up and down, nothing new happens. I have currently been on the green download screen for just over 20 hours, please help me to recover my Contacts and Photos. The only selection that I have not pressed is the factory reset.
JA: Have you tried having password ***** directions emailed to you?
Customer: No problem with password
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my pc
JA: What troubleshooting have you tried?
Customer: all explained in the first message
JA: Anything else you want the email expert to know before I connect you?
Customer: I would like some help to get my contacts back I am currently in China
Submitted: 6 months ago.
Category: Email
Expert:  Dustin replied 6 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 6 months ago.

What company is or was your galaxy phone service through?

Also, do you know the google address that you used on your galaxy s6, and the password?