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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Before Christmas when I opened my email it asked for a

Customer Question

Before Christmas when I opened my email it asked for a password. I had not been asked that before so when to my list of passwords and found 3 for gmail. I tried them all. They said they would send code by texting. I so not have texting so it never reached me. I am now back from Christmas vacation and trying to get into my email..Please help me.
JA: How long have you had this issue with your Gmail account?
Customer: Started about Dec. 18 and is ongoing.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Google Chrome
JA: What troubleshooting have you tried?
Customer: I have tried all three passwords without success. I have gone to the site given on HELP and think because I put my telelphone number in both home and mobile, it is trying to text me and I cannot receive.
JA: Anything else you want the email expert to know before I connect you?
Customer: I am really needing access. I have been 10-15 days but have been away.
Submitted: 9 months ago.
Category: Email
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks