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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have been locked out of my account and does not recognize

Customer Question

I have been locked out of my account and does not recognize my email address***@******.***
JA: Just to clarify, what email service provider are you using for this account?
Customer: Microsoft Outlook
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thanks
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac? When was the last time you were able to access this @live.com email account?

Please let me know so that I can assist you further.

Thank you,

Jess

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