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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I changed my pass word in December as yahoo recommended. I

Customer Question

I changed my pass word in December as yahoo recommended. I got sick. And had to stay with a relative. While there my niece decided to clean my house for a Christmas present. She threw out my new password. I have tried for almost a week to figure out this password. I am told I'll receive a number on my phone. Ido not have texting on my phone. Help
JA: When did you last reset your username and password?
Customer: Earlier thismonth
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet
JA: What troubleshooting have you tried?
Customer: Went to yahoo and followed directions. Told I would be sent a number on my phone that would allow me to retrieve my password. I do not have texting on my phone
JA: Anything else you want the email expert to know before I connect you?
Customer: I do not think so
Submitted: 7 months ago.
Category: Email
Expert:  Kris Rodgers replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 7 months ago.

Could I connect to your machine and go through the wizard?