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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Story tried to set a pin for cell phone and had to get tech

Customer Question

long story tried to set a pin for cell phone and had to get tech help. need gmail info to reboot phone (uscellular)
JA: How long have you had this issue with your Gmail account?
Customer: reset password ***** morning and now it won't work on cell phone reboot.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use the home computer and all my passwords are remembered by Norton so of course they aren't in my head.
JA: What troubleshooting have you tried?
Customer: got help from uscellular tech and then went to google website using chrome browser to reset password
JA: Anything else you want the email expert to know before I connect you?
Customer: can you tell me, am I entering my address correctly? ***@******.*** is what I have been trying to enter
Submitted: 8 months ago.
Category: Email
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

Did you reset the password ***** your Gmail account?